Charles Watson
Charles Watson has over 20 years of experience in Contact Center operations helping companies of all sizes optimize their workforce. Charles was Vice President Global WFM at American Express Global Business Travel among many other Fortune 500 companies he served for. He is an industry expert on Workforce Management. Follow him on <a href="https://www.linkedin.com/in/charlesawatson">LinkedIn</a>
WFM Strategy, Workforce Management
How to successfully achieve flexibility in your contact center
Charles Watson
Jan 27, 2017
4 min. read
Workforce Management, WFM Fundamentals
The secret to call center budgeting
Charles Watson
Nov 22, 2016
4 min. read
Workforce Management, WFM Fundamentals
How call center data helps you improve operations
Charles Watson
Oct 26, 2016
4 min. read
WFM Strategy, Workforce Management
Building a strong relationship between WFM and Operations
Charles Watson
Oct 12, 2016
3 min. read
Intraday Management, WFM Operations
Three top tips to improve your real-time adherence battle plan
Charles Watson
Aug 16, 2016
4 min. read
Forecasting, WFM Operations
Your call center forecast is probably missing this critical factor
Charles Watson
Jul 28, 2016
3 min. read
Employee Engagement, Workforce Management
Reduce agent cost by properly managing lost time, shrinkage & idle time
Charles Watson
May 10, 2016
4 min. read
