Chris Rainsforth

Chris is a multi-award winning, customer contact centre expert and a 15 year veteran in both in-house and outsourced contact centres. Before joining The Forum in 2013, Chris was responsible for developing a new quality framework across 5 sites and over 3000 FTE for one of the UK’s largest energy providers. Follow him on <a href="https://uk.linkedin.com/in/christopher-rainsforth-58278222">LinkedIn</a> or <a href="https://twitter.com/ppfchris">Twitter</a>.