Doug Casterton

Doug Casterton is an Innovative Customer Care Leader with over 20 years of experience revolutionizing contact center operations through AI, Workforce Management, and cutting-edge technologies. He is passionate about leveraging AI to transform customer interactions and drive operational excellence. Doug has a proven track record of implementing innovative solutions that enhance efficiency, reduce costs, and improve customer satisfaction. Follow Doug on <a href="https://www.linkedin.com/in/dougcasterton/">LinkedIn</a>.