Todd Gladden

Todd Gladden is an author and international speaker with over 40 years experience in business strategy and contact center management. He is the Senior Vice President US Operations of PlanMen and a founding member of the Board of Advisors for the International Society of Workforce Planning Professionals (SWPP) and The Quality Assurance and Training Connection (QATC). <br>Follow him on <a href="https://www.linkedin.com/in/g-todd-gladden-cwpp-aaa2636/">LinkedIn</a>.