Zaineb Ahmed

Zaineb Ahmed
3 expert strategies to engage employees in contact centers
Employee Engagement, Workforce Management

3 expert strategies to engage employees in contact centers

Zaineb Ahmed
Oct 29, 2025
5 min. read
Time-off management: Why WFM software beats HR software
WFM Strategy, Workforce Management

Time-off management: Why WFM software beats HR software

Zaineb Ahmed
Sep 24, 2025
6 min. read
3 ways AI can help contact centers enhance customer experience
WFM Strategy, Workforce Management

3 ways AI can help contact centers enhance customer experience

Zaineb Ahmed
Jun 18, 2025
5 min. read
How to future-proof your workforce management system for long-term ROI
WFM Strategy, Workforce Management

How to future-proof your workforce management system for long-term ROI

Zaineb Ahmed
Jun 4, 2025
5 min. read
Why WFM data integration is critical for contact centers
WFM Strategy, Workforce Management

Why WFM data integration is critical for contact centers

Zaineb Ahmed
May 14, 2025
6 min. read