Product updates

This update is for customers using the new Time Off.

The reworked Balances and Time Accounts are now available in the new Time Off — bringing clearer balance calculations, more granular permissions, and (shortly) public API access for balance data. Find details in our Help Center.

Shift Center is launching as an installable Windows desktop application, delivering significantly faster performance when working with large schedules, long date ranges, or many activities. We are rolling it out to customers in stages. If you would like to use it sooner, get in touch with your CX/CSM contact.

Starting next week, a comprehensive update to Balances and Time Accounts is coming to the new Time Off — bringing clearer balance calculations, a more fine-grained permission model, and public API access to balance data.

These updates are for customers using the new Time Off.

Deciding on time-off requests is now faster. The redesigned Request details page shows everything you need in one place — balance, team availability, overlapping absences — with quick navigation between requests. The overview adds sortable columns and additional filters so the right requests are easier to find. Find details in our Request details page article.

You can also create requested and approved time-off entries for many people at once by uploading a CSV file from the Requests view. Imports follow the same rules as manual entry, and email notifications go out only for approved entries. Find details in our Import time-off requests article.

Peopleware now supports requirement calculations based on the Erlang-A model. The new "Calls – Single Activity (Erlang-A)" calculation type is available in Forecasting > Requirement Calculations and lets planners factor caller abandonment into staffing requirements. Erlang-A is also available as a calculation method for Sub-Activities within the calculation for the Multi-Activities.

You can now delete imported integration data on demand, directly from the integration configuration — for a specific data type, queue, and time range. Find details in our Help Center.

You can now adjust the aggregation interval of historical queue data imported by the Genesys Cloud integration — and since the forecast interval follows the historical data, this lets you tailor forecast granularity to your needs. Find details in our Help Center.

Dashboards that include "External Systems" data now use a fixed 15-minute auto-refresh. Dashboards without "External Systems" data continue to support the full range of refresh values from 30 seconds to 15 minutes.

The new native Amazon Connect integration provides direct access to historical volumes, average handling time (AHT), and both historical and real-time agent statuses, eliminating the need for a universal or custom setup. This reduces complexity, improves reliability and security, and makes onboarding and support faster. Find setup details in our Amazon Connect help center article.

New users created via the ADP integration are now automatically assigned to a default planning unit, ensuring they are immediately visible to planners. This reduces manual setup effort and improves operational readiness. Learn more in the ADP help center article.

Monitor and control all active logins with the new Active Sessions functionality, and benefit from strengthened password and 2FA management to make your account more secure. These improvements give you full transparency and ensure only you can make sensitive account changes.

Scheduling Periods now feature a refreshed design and improved usability, offering a clearer and more consistent experience. They can be found under Scheduling > Scheduling Periods, highlighting their role in managing the scheduling workflow. Access is now controlled via a dedicated permission for better management.

Agents now receive email notifications whenever a shift swap request is approved, rejected, or becomes invalid before a decision. This makes the swap process clearer and more transparent, so agents can easily track the status of their requests. Each email also includes a link to Peopleware Me, allowing agents to quickly initiate a new swap if needed.

The previous permission "Access to Plan Configuration" is now removed. To access the pages under Scheduling > Configuration, only the access to the respective entities is now needed, so the configuration is simplified and more straight-forward.

You can now manage Forecasts and Workloads in a refreshed, more intuitive interface.

The Forecast landing page is now called Forecasts. This remains your familiar central hub for creating and adapting forecasts to meet your specific requirements and calculating staff requirements. Additionally, the Workloads section has been completely redesigned to streamline configuration and improve queue assignment.

Various improvements have been applied to make your forecasting more efficient, such as high-performance zoom functionality for charts, and a persistent AHT compact view.

Reports creation under Analyze now features a refreshed design to optimize your workflow. Additionally, created reports can once again be viewed immediately without going through Job status.

People has evolved to include all the features you know from the legacy Employees page. More information has been added to the table and details view to make People even easier to use. A new feature for quicker deletion was added to further aid convenient management of your users. Learn more.

With the release of the new navigation next week, Employees (under WFM > Administration) will be removed. Permissions for accessing employee data will then be managed only through roles. Any custom, user-based permissions will be removed, and affected users will inherit permissions from their assigned role.

Time Accounts and Target Work Times (formerly Target Work Accounts) now feature a modernized, more consistent design for easier planning and management.

You can access both features under Scheduling > Configuration, where balances, targets, and adjustments can be tracked and managed with improved usability.

Starting the week of February 16, 2026, a new navigation will be available to all users, offering:

• A modern look and feel
• More intuitive and efficient workflows
• Enhancements to improve your product experience

More details

Planners can now use Locked Periods to secure scheduling data for a specific plan level over a defined time range, ensuring it can no longer be altered. This makes it easy to preserve data integrity for critical exports or reporting.

You can now mark certain activities so they are not written back to the schedule when using Create optimized schedule. As a planner, this you more flexibility — for example, when only selected portions of a shift should become visible in the final schedule, while the full shift is still considered during optimization. This feature is available as an add-on.

With the new Distribution - Contacts (time frames), planners can distribute forecasted contact volumes across more than ten teams or service providers with full control over allocation. The distributions can be viewed in Dashboards and via API, making it quick and easy to verify all allocations.
This feature is available as an add-on.

You can now duplicate Day Models, Contracts, Week Time Patterns, and Work Time Pattern Models directly from their index or edit views.
This makes it significantly faster to create similar objects without having to rebuild them manually.

Creating Reports now has a new modern design that’s simpler to use and easier to navigate. You’ll find it under Analyze > Reports, with the same functionality you’re used to. Learn more.

Note: The generated report will only be accessible via the Job status page, which is available to users with the respective permission.

Roles can now be configured to view the Help Center only, or view the Help Center and create tickets. Non-support staff can now easily access self-service resources without ticket creation rights.

The old Requirement Scripts page will be removed on December 10, 2025.
The new staff Requirement Calculations page fully replaces it — faster, simpler, and easier to use.

Agents can now set preferred shifts or colleagues when offering a swap in Me. Matching offers are automatically accepted, making shift swaps significantly faster and more convenient for agents.

The new staff requirement calculations page brings together all available calculation methods in one place. It’s significantly faster and easier to use, and thanks to the new presets functionality, for most last-used or custom scripts, your settings have already been carried over. The new page will soon replace the old requirement scripts page.

An integration for Cisco Webex Contact Center is now available. This cloud-to-cloud solution imports call, chat, email, and social media history, along with agent status and real-time agent status (RTA).

An integration between Peopleware and 8x8 Virtual Contact Center (VCC) is now available. This cloud-to-cloud solution supports multiple media types inbound and outbound (phone, chat, email, voicemail) and includes historical and real-time agent status (RTA).

The universal CSV integration has been updated, introducing direct SFTP server support and a more flexible schema for plan-data imports. These improvements allow for seamless, automated imports of files up to 32 MB, enabling more flexible data handling.

The Integrations page now has a clean, modern look that makes it easier to manage your integrations. You can find it under Account > Integrations. All related Help Center articles are now updated to match the new design and keep everything consistent.

Forecasts now run up to 100× faster, with updates available within minutes after changes. This means you can make adjustments and respond to workload shifts far more quickly, while forecast accuracy remains unchanged.

Save time with powerful new search, filter, and bulk actions in Background Jobs. For better clarity, the Job Status page now shows a task's originating background job, improving traceability. Learn more.

The WFM settings page now has a modern design that’s simpler to use and easier to navigate. You’ll find it under Account>WFM Settings, with the same functionality you’re used to.

A new, clearer, and more intuitive view of Day Models is now available in Plan>Configuration.

Previously, shift sequences could only be inserted into Schedule and Actual levels. Now you can insert them into Version 1, Version 2, and Version 3. This adds flexibility for building complex planning and reporting setups. Available in the Enterprise tier. Learn more.

“People” now includes all the features you know from the old “Employees” module, with a modern and easier-to-use interface. Learn more.

From September, “Employees” (under WFM > Administration) will be removed. Permissions for accessing employee data will then be managed only through roles. Any custom, user-based permissions will be removed, and affected users will inherit permissions from their assigned role.

No more need to make individual changes to people's data. Now, with mass updates, you can save time by updating key configurations, such as roles, skills, contracts, shift sequences, and more, for multiple people at once. Learn more.

You can now change the start time, end time, and activity type of agent statuses in Intraday or add and delete activities entirely. Neighboring entries adjust automatically. Both Intraday Adherence and Shift Center now use the actual activities as the source, ensuring unified data availability across the applications. Learn more.

Source queues imported via the Freshchat integration are now distinguished not only by 'group' but also by high-level channel type (e.g., WhatsApp, Phone, Instagram), using Freshchat's 'source' field information. This enables finer granularity for forecasting and improves historical data accuracy in alignment with Freshchat reports. The updated queue definition may require a one-time reconfiguration of workloads. Learn more.

Managing recurring tasks in your WFM system just got simpler. The new features "Job Status" (formerly JobProcessor) and "Background Jobs" (formerly JobManager) are built to save you time and give you more control over what runs automatically in the background.

You can now connect your ADP system directly with Peopleware for seamless syncing of employees, schedules, and payroll data. Learn more.

You can now configure which handling time metric (tTalk or tHandle) is used for each channel in the Genesys Cloud integration. This gives you more control over forecasting and reporting for calls, emails, chats, and social media. Learn more.

You can now directly sync your people data with AFAS, the market-leading HR system in the Netherlands.

You can now manage time off and time-off types via the API. This includes creating, editing, and deleting requests, as well as customizing time-off types and assigning them to specific planning units. Learn more.

You can now create, update, and delete advanced filters using a dedicated “Advanced filters” page. Build flexible filters with multiple criteria, group conditions, and apply advanced logic like AND/OR combinations. Filter by planning units, skills, contracts, and more – with precise control over values, priorities, and exclusions. Learn more.

All CSV imports now follow a single, consistent structure. You can define a schema once and then select it across the product to import forecasts, contact data, agent statuses and more.

You can now export a filtered list of people to CSV - perfect for quick reporting or sharing with teams outside of Peopleware. Just select who you need and download your list in seconds.

When setting up access rights, it is now possible to duplicate existing roles. Newly duplicated roles will stay in edit mode so you can easily make the necessary changes.

You can now select any role as the default role. The default role will be automatically assigned when creating a new person in People preventing access issues and eliminating the need for manual role assignment.

The color picker has been extended with a new custom mode that allows you to select from an endless range of colors. You can now pick a color from the color palette or just define the HEX color code.

User-defined parameters under Plan > Configuration > Planning Units is now available in a sleek new interface.

You can now add as many IP address ranges as needed for login restrictions under Account > Security, removing the previous limit of three. This is available to admins and users with the "Configure Security Settings" permission if IP Filtering is enabled. Learn more.

Starting today, all products and services from InVision Group - including injixo - unite under one new brand: Peopleware. Your WFM features are right where you expect them, with a fresh look and future improvements on the way. Learn more.

At the end of January, injixo will move to a new domain. Scheduled maintenance will occur on January 25. Admins may need to take a few steps beforehand to ensure a smooth transition. Please continue to use injixo as usual - you’ll be redirected once the domain is changed.

To make configuring scheduling components easier and faster, we've updated more WFM features with sleek, new interfaces! Now, you’ll find Day Types, Attributes, and Selections under Plan > Configuration - with a modern look for smoother navigation. You can still access these features under WFM > Administration > Scheduling but will be redirected to their new location.

You can now configure and manage all your people's data using a more user-friendly interface under People. This was formerly only doable in AdminPro.

Choose from four permission levels—View, Create, Edit, and Delete— for either all dashboards or individual ones. This gives you greater control and flexibility, ensuring that users have the appropriate access while safeguarding sensitive data.

You can now assign a single event to multiple workloads in the same step. This provides a better overview of events, reduces the chance of errors when managing multiple workloads, and speeds up the process, allowing for more efficient workload management.

You can now easily define and manage events spanning multiple days, such as school vacations or network outages, ensuring smoother planning and improved forecast accuracy.

You can now create, save, and export four forecast snapshots to easily track and compare different versions. This allows you to store forecasts with different horizons, better supporting your processes from capacity planning to short-term forecast updates.

As an admin, you can now choose a custom folder for your logs (instead of using the default local folder) and set a maximum file size. This makes it easier to monitor and manage data according to your preferred organization method. Learn more.

Forecasting capabilities have been extended from 12 months to 24 months for Advanced and Enterprise customers. This improvement allows you to anticipate future needs and trends more accurately, providing a significant advantage in strategic long-term planning. Learn more.

Easily manage the mapping of your people and activities with your external systems. Under the new People application, you can now manage each person’s external identifier under their profile. For activities mapping, head on to the Intraday application and manage activities under the new Configuration tab. Learn more.

Within the Forecast application, you can now create and edit an unlimited amount of Events and name them as you wish. Learn more.

Forecasters and planners can now set up workloads without the prerequisite of an integration or source queues. Set up your workloads faster, upload your forecasts, and start your planning process immediately. Learn more.

The People app now fully incorporates all user management functionalities in one intuitive interface.

The old user management page under Account will be deprecated and fully replaced by People on June 30.

We're are excited to announce that we have attained the ISO/IEC 27001:2013 certification, affirming our dedication to safeguarding your data and upholding top-tier security standards. Learn more.

You can now manage workload permissions in more detail. Choose between six permission levels - view, create, edit, delete, edit forecast, and edit staff requirement calculation. Permissions can be set for all workloads or individual workloads. This ensures that each user has the appropriate level of access based on their role, ensuring your data integrity and compliance. Learn more.

You can now enhance your network security using IP filtering. By activating the network Access Control List (ACL), IP filtering ensures users can only access injixo from specific IP addresses. Users with other IP addresses will not be able to access injixo. Learn more.

Single Sign-On (SSO) now allows users to use a single identifier (UPN) to authenticate for multiple tenants. Each tenant requires separate login details, ensuring security while simplifying access for your team. Learn more.

If you use the Genesys Interactive Intelligence CIC, you can now directly import interval-based real-time adherence (RTA) and contact data.

You can now define which user gets the functional permission to access the workloads and/or requirement scripts page.

In your Workloads details page, you can now select individual weeks faster by simply clicking on the calender week number.

Your people can now download their personal schedules in the new 'Block View', featuring color-coded activities and a visual 30-day overview, all neatly organized on one page. Learn more.

If you have a Genesys Cloud integration, you can now add to your dashboards the number of abandoned calls/emails/chats and number of answered calls/emails/chats within service levels. Learn more.

Within the Intraday app, you can now download Adherence reports as a CSV file for more convenient data analysis. Your CSV will contain individual hyperlinks for each agent, which will redirect you back to injixo’s Intraday module for more detailed agent information. Learn more.

In the latest injixo Academy course, you can now learn how to set up:

Skills to match the right people to the right tasks

Activities your people work on

Day models for injixo Schedules to place shifts at the right time

You can now import real-time agent statuses from your Cisco integration.

You can now import real-time agent statuses from your Odigo integration.

Your Forecast pages got a makeover! Spot these new tweaks in the top right corner of your workload management page.