Source queues imported via the Freshchat integration are now distinguished not only by 'group' but also by high-level channel type (e.g., WhatsApp, Phone, Instagram), using Freshchat's 'source' field information. This enables finer granularity for forecasting and improves historical data accuracy in alignment with Freshchat reports. The updated queue definition may require a one-time reconfiguration of workloads. Learn more.
