Carolyn Blunt
Carolyn Blunt is a respected UK contact centre consultant with “Real Results”. She has been recently voted as one of the Top 50 contact centre thought leaders on Twitter. Carolyn is co-author of “Delivering Effective Social Customer Service”. Follow her on <a href="https://www.linkedin.com/in/carolynblunt">LinkedIn</a> and <a href="https://twitter.com/carolynblunt">Twitter</a>.
WFM Strategy, Workforce Management
5 focus points to optimize omnichannel customer service
Carolyn Blunt
Nov 1, 2022
4 min. read
Employee Engagement, Workforce Management
8 ways to improve call centre employee engagement
Carolyn Blunt
Dec 20, 2016
3 min. read
WFM Strategy, Workforce Management
Level up coaching and customer service with speech analytics
Carolyn Blunt
Dec 5, 2016
4 min. read
Employee Engagement, Workforce Management
5 focus areas for perfect contact centre performance
Carolyn Blunt
Nov 7, 2016
6 min. read
WFM Strategy, Workforce Management
Is customer obsession a double edged sword?
Carolyn Blunt
May 31, 2016
3 min. read