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WFM Strategy

Call center planner careers, succession plans & recruitment
WFM Strategy

Call center planner careers, succession plans & recruitment

Charles Watson
Mar 3, 2023
4 min. read
Contact center outsourcers: 7 strategies for WFM success
WFM Strategy

Contact center outsourcers: 7 strategies for WFM success

Chris Dealy
Mar 3, 2023
5 min. read
What does a top-performing contact center workforce planner look like?
WFM Strategy

What does a top-performing contact center workforce planner look like?

Stuart Baker
Feb 21, 2023
4 min. read
Improve the customer service experience with Journey Maps
WFM Strategy

Improve the customer service experience with Journey Maps

Annette Franz
Nov 3, 2022
4 min. read
5 focus points to optimize omnichannel customer service
WFM Strategy

5 focus points to optimize omnichannel customer service

Carolyn Blunt
Nov 1, 2022
4 min. read
How to set the right service level goal in your call center
WFM Strategy

How to set the right service level goal in your call center

Charles Watson
Oct 19, 2022
4 min. read
How long does it take to set up a WFM system?
WFM Strategy

How long does it take to set up a WFM system?

Chris Dealy
May 30, 2022
2 min. read
Pandemic, inflation, war: Coping with high contact center volumes
WFM Strategy

Pandemic, inflation, war: Coping with high contact center volumes

Chris Dealy
May 23, 2022
7 min. read
AI forecasting software is an essential part of the planner's toolkit
WFM Strategy

AI forecasting software is an essential part of the planner's toolkit

Chris Dealy
May 17, 2022
2 min. read
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